07886 073115 is the number for every plumbing problem in Shepherd's Bush, whether the water is coming through the ceiling this minute or the boiler service can wait until Thursday. A person answers.
Ring First if the Water Is Moving
A phone call beats a form when something is actively going wrong, because we can ask where the water is coming from while you are standing next to it. The contact form is for everything calmer: a service, a dripping tap, a bathroom enquiry or a question about low pressure. We ring you back, and you get the same matching either way.
What We Ask You
Your address and which floor you are on, what you can see, and whether you can reach the stopcock. For a boiler, the make and any code on the display. For a flat, whether you own it, because a freeholder or managing agent may have a say.
The First Five Minutes of a Leak
Close the main stopcock, switch off the immersion heater and boiler, open the cold taps to drain the pipes and keep anything electrical clear of the water. If the leak is coming through a ceiling light, leave the lights off and do not use that room. Photograph the damage before you clear up, since it helps the partner company and any claim you make.
A Boiler That Has Stopped
Check the pressure gauge, which should sit around 1 to 1.5 bar when the system is cold, and check that the thermostat is calling for heat. Try one reset if the manual allows it. A second lockout in an hour is a sign to stop and ring.
If You Smell Gas
Leave the property, open doors and windows, avoid switches and flames, and ring 0800 111 999 before anyone else. Call us for the repair after the supply is made safe.
From Your Call to the Written Quote
We find the independently owned local partner company that can come soonest, then text you its name and details before anyone arrives. It diagnoses the fault and writes the price down before it picks up a tool. When the job is finished it invoices you and takes payment itself, and we handle no payment. If the work is not right, you ring the same number and we chase it.
Parking and Access in W12
Streets around the Green, Askew Road and the Uxbridge Road are busy, and match days at Loftus Road add traffic. Check the permit hours on your own street and tell us about any restrictions when you ring, so a partner is not circling the block while the water runs.
The Ground We Cover
- Shepherd's Bush and Askew (W12): Victorian terraces split into flats, the Green, the Market and Askew Road
- White City (W12): estate blocks and new apartments by Wood Lane. See White City
- Hammersmith (W6): Brackenbury, Brook Green and the riverside. See Hammersmith
- East Acton and Wormholt (W3 and W12): garden cottages in a conservation area. See East Acton
If you are not sure your street is in the patch, ask. We will say honestly what we can arrange.
Why an Early Call Helps
A washer is a small bill and a ceiling is a big one. Go back to the home page, see every service we arrange, read about us or look at how we work.
Good Questions
Is it better to ring or to use the form?
Ring if water is escaping, the heating has died or you smell anything odd, because a conversation lets us ask the right questions straight away. The form suits a boiler service, a dripping tap or a bathroom enquiry that can wait a few hours. Either way you get a call back from a person, and the number is 07886 073115, answered at every hour of the day and night.
What will you ask me on the phone?
Expect questions about what is happening, your address and floor, whether water is still running, and whether you can reach the stopcock. For a boiler we ask the make, model and any error code. We also ask whether you own the flat or rent it, because a landlord or freeholder may need to approve the work. The call usually takes five to ten minutes.
What should I do in the first five minutes of a leak?
Close the main stopcock, which is often under the kitchen sink or near the front door in W12 flats, and turn it clockwise. Switch off the immersion heater and boiler, open the cold taps to drain the system and move electrical items away from the wet area. If water is near sockets or light fittings, leave the power off at the consumer unit and tell us so on the call.
What if I smell gas?
Do not touch light switches or any flame, open the doors and windows, leave the property and ring the National Gas Emergency number, 0800 111 999, before you ring us. That line is free and open at all hours. Once the supply is made safe and you know the source, call 07886 073115 and we will arrange the repair with a partner company.
Do you answer on bank holidays and at 3am?
Yes. The line is answered at all hours, bank holidays and Christmas Day included. Out-of-hours work generally costs more than daytime work in London: published guides list night call-outs from 11pm to 8am at roughly £150 to £250, against £80 to £150 on a weekday. The partner company states its price in writing before it starts, so you can decide whether it can wait.
Can the problem wait until morning?
Often, and we will say so. A dripping tap, a slow drain or a radiator that is only lukewarm rarely needs a night call-out, while a burst pipe, an overflowing toilet or no heating in winter does. If it can wait, a daytime visit is cheaper and the partner company can bring the right part. We would rather tell you that than book an expensive emergency you did not need.
Who will I deal with after I ring?
You deal with us on the phone and with an independently owned local partner company on the day. We find the partner who can come soonest and suits the fault, and text you its company name before anyone arrives. The partner quotes in writing, does the work, invoices you and takes payment directly. We handle no invoices or payments, but we stay on the case if anything goes wrong.
Where are you based and where do you cover?
We work from 44 Hadyn Park Road, London W12 9AG, in Askew Village, and cover Shepherd's Bush, White City, Hammersmith, East Acton, Wormholt and Askew. That takes in W12 and the edges of W6 and W3. If your address is close to the edge of that, mention it on the call and we will say honestly whether we can arrange someone.
Will you give me a price over the phone?
We do not quote jobs on the phone, because the partner company can only price what it has seen. What we can do is point you to published London ranges, such as about £100 to £180 for a manual drain clear or £250 to £500 or more for a boiler breakdown needing parts. The figure you agree is the partner's written quote, before work begins.
How do I complain if something goes wrong?
Raise it with the partner company first, since it carried out the work and is best placed to put it right. If you cannot reach a resolution, ring 07886 073115 and tell us what happened. We will contact the partner on your behalf and keep chasing until you have an answer. Your statutory rights are unaffected by anything on this website.
